Resources

Organizations

 Alberta Health Advocate: 

The Health Advocate promotes self-advocacy and supports Albertans in dealing with their concerns about health services by:

Listening to the concerns of Albertans and supporting them in finding ways to resolve them.

Providing education about the Alberta Health Charter​.

Referring Albertans to the appropriate complaints resolution process.

Reviewing or investigating complaints under the Alberta Health Act.

Providing information about health care services and programs.

Reporting to the Minister of Health on the Health Advocate’s activities and health related issues that concern Albertans.

 

 The Alberta Seniors Advocate 

Toll Free: 1-844-644-0682, Edmonton 780-644-0682
The Alberta Seniors Advocate is appointed and operates under the authority of a Ministerial Order The Ministerial Order outlines a number of functions of the Office of the Seniors Advocate.

In summary, the functions of the Alberta Office of the Seniors Advocate are to:

Provide resolution support to senior Albertans and their families. We do this by providing information and linking you to government and/or community programs and services.

Take note of what we are hearing from individuals. We analyse trends and identify systemic issues. We also actively seek feedback from seniors groups on issues of importance.

Provide policy advice and make recommendations to the Government of Alberta to improve senior services and programs.

 Alberta Seniors Communities & Housing Association 

For over fifty years, the Alberta Seniors Communities & Housing Association (ASCHA) has been advocating on behalf of the owners and operators of seniors housing in Alberta.  Our core roles are advocacy and member services.  As a member-driven association, we act as a centre excellence of best practices and resources for the industry, to help providers empower seniors to age well in community.

 Alberta Seniors Housing Directory 

Alberta Supports Toll-free: 1-877-644-9992; Edmonton and area: 780-644-9992

 Continuing Care: Alberta Health 

Alberta’s continuing care system provides Albertans with the health, personal care and accommodation services they need to support their independence and quality of life.

There are 3 setting in which continuing care services provide clients, with different needs, with a broad range of health and personal care, accommodation and hospitality services. Read about these settings –

1. Home living
2. Supportive living
3. Facility living

 Accommodation Standards Licensing and Public Reporting 

The Government of Alberta has the responsibility of overseeing the provision of services in Alberta’s continuing care accommodations and providing timely and transparent information to the general public.

Alberta Health monitors all supportive living and long-term care accommodations for compliance to the Accommodation Standards at least once annually. The purpose of the Accommodation Standards is to ensure accommodations maintain a high quality of accommodation services (e.g., meals, building maintenance, security and housekeeping) that promote the safety, security and quality of life of Albertans living in those accommodations.

 Health Link 811 

Alberta Health Services Toll-Free: 310-0000, then 780-422-1812

Health Link provides a number of clinical services including tele-triage and health advice, navigation services and online content support for all Albertans by calling 811 or by using one of its companion web products, MyHealth.Alberta.ca or informAlberta.ca. The specific services include:

Symptom-based nurse triage and health information

System navigation

Dementia Advice Service

Catch-A-Break Osteoporosis screening

AlbertaQuits Tobacco Helpline

Addictions information and referral

Central Access to specialized services

Referrals to clinical services including Specialized Medication Advice and Dietitian Services

 CITIZEN WATCH 

CITIZEN WATCH was a network of individuals from across the province, including families and friends of long term care and assisted or supportive living residents and those requiring long term care supports in their own homes. The group was active from 2002 – 2008, and the website is maintained as an archive of its work and concerns.

Citizen Watch was instrumental in initiating the 2008 Auditor General Seniors Care and Services report and followed up with a 2008 critique and suggestions for expanding the scope of his audits of seniors’ issues. Much of our research, resources and lobbying is published on the website. None of the issues addressed in this work have been resolved by the creation of Alberta Health Services to replace the Regional Health Authorities or by subsequent governments.

 Friends of Medicare  

Friends of Medicare was incorporated as a non-profit society in Edmonton, Alberta in September 1979 in response to mounting threats to Medicare. At that time, it called upon the federal and provincial governments to live up to the commitments they made in the original Medicare legislation, the Canada Health Act.

 Parkland Institute 

Parkland Institute is an Alberta-wide, non-partisan research centre situated within the Faculty of Arts at the University of Alberta.

Parkland Institute studies economic, social, cultural, and political issues facing Albertans and Canadians, using the perspective of political economy. The Institute shares the results of its research widely and promotes discussion of the issues its research raises.

 Public Interest Alberta 

Public Interest Alberta is a non-profit, non-partisan, province-wide organization focused on education and advocacy on public interest issues. PIA exists to foster an understanding of the importance of public spaces, services and institutions in Albertans’ lives, and to build a network of people and organizations committed to advancing the public interest.